Rush - Help Center

Appearance

Everything About Tracking Page ​

Overview ​

The focus of this article is to share the importance of the tracking page. The primary purpose of a tracking page is to let customers track their shipments. With the growth of online stores and e-commerce businesses, having a solid online presence has become essential. A customized tracking page allows you to do just that.

Rush makes it easy for merchants and online store owners to set up a customized tracking page for their customers. It also provides the option to tailor these pages to reflect your brand’s vibe, with multiple themes to choose from.

Target Audience ​

  • Dropshippers
  • Small and medium enterprises
  • Print-on-demand businesses
  • Brands

Problem ​

With the rise of online shopping, customer complaints regarding shipment tracking, delivery checkpoints, providing feedback, and leaving product reviews have increased. This can become a constant hassle for customer support, resulting in busy agents who can't assist every customer, reflecting poorly on an otherwise thriving brand.

Solution ​

Rush offers a vital solution to these problems by giving store owners, merchants, and dropshippers the option to create a tracking page. The tracking page serves as a one-stop solution for all customer queries. With a customizable tracking page, brands can:

  • Provide customers with order details
  • Offer a direct link to track orders
  • Add a direct link to their store for shipment status inquiries
  • Answer FAQs directly on the tracking page
  • Add links for customers to leave product reviews
  • Upsell related products

Benefits of a Tracking Page ​

The tracking page benefits your brand by:

  • Giving customers access to all post-shipment information, allowing your support agents to focus on more critical tasks
  • Enabling real-time order tracking
  • Providing relevant information like discounts, deals, and promo codes
  • Displaying best-sellers and recommended products based on customers’ previous purchases, potentially leading to additional sales
  • Offering brand information such as contact info and store links for customer inquiries

Features ​

Here are some features of the tracking page that store owners can enjoy using the Rush app:

  • Styling and Configuration: Style and configure the tracking page using the theme of your choice, aligned with your branding guidelines. Rush offers different themes such as Modern, Drag-n-drop, and Code my own. Each theme comes with custom settings and features to display on your tracking page.
    • The Modern Theme allows Rush clients to add a FAQ section and gives the tracking page a modern look and feel in either light or dark themes.
    • The Drag-n-drop theme includes app blocks that let you create and customize a powerful tracking page for your store.
    • The Code my own theme allows for font changes, selecting different color themes, and making other adjustments according to your brand’s vibe.
  • Order Tracking: Allow customers to track orders with one click and have a unique, trackable link to your store's tracking page.
  • Allows customers to have a unique, trackable link to your store tracking pages.
  • Language Configuration: Configure the tracking page in the language you require. Rush currently supports more than 20 languages and allows for adding new ones.
  • Product Promotion: Promote new, recommended, or best-selling products, giving your brand an opportunity to make additional sales directly from the tracking page.
  • FAQs Section: Set up a frequently asked questions section on your tracking page to help customers get answers without waiting for customer support.
  • Map Location Feature: Let your customers visualize the pin location of their shipments as provided by carriers.
  • Product Reviews: Collect product reviews from your customers as social proof, increasing your store's credibility. Rush enables you to add product review links on the tracking page.
  • Customization Options: Change fonts, update text, and customize your tracking page URL as needed using the Rush app. Also check out.

Contact Us ​

For further information, reach out to us, and we will be happy to assist you.