Estimated Time of Arrival (ETA)

Overview

The Estimated Time of Arrival (ETA) date is collected by Rush from carriers, allowing store owners to visualize it in multiple places — tracking page, shipment notifications, and order status page. This information is crucial for reducing customer support questions about when an order will arrive and for setting correct expectations for your customers.

Since the ETA is provided by the carrier and can change over time, Rush collects and displays it. For questions related to date changes, please refer to the specific carrier’s support.

Examples of ETA Display

ETA on the Tracking Page

The ETA will be displayed on your tracking page as shown below:

ETA on the Thank You Page

The ETA can also be displayed on the order status/thank you page with the estimated delivery date as shown in the image below:

Note

To learn more about modifying the thank you page, refer to the thank you page modification article.

Klaviyo Integration

ETA is included with the Klaviyo payload and can be seen in the activity load for most Rush events. The eta field is shown in the image below:

Omnisend Integration

ETA is also sent with the Omnisend payload and can be seen in the activity load for most Rush events. The eta field is shown in the image below:

ETA can be acquired as additional information for Omnisend to be displayed inside any of the email flows.

Supported Carriers

Rush supports ETA display for the following shipping carriers:

• Australia Post
• DHL / DHL Express
• FedEx
• UPS
• USPS

Contact Us

Feel free to contact us for more information related to this topic, and we’ll be happy to help.