Order & Tracking Number Synchronization

Overview

This article provides information on order and tracking number synchronization once a store owner installs the Rush app. It explains the synchronization process and data sharing with the Rush app and how this helps e-commerce business owners.

Interaction of Rush with Shopify Admin

Rush interacts with Shopify store admin in multiple ways:

1. Initial Synchronization: During installation, Rush imports tracking numbers for all orders from the last 7 days and processes them into the Rush system. This service is provided free of charge as a welcome gift from Rush. It helps jumpstart the synchronization of your store’s data into the Rush system. For these shipments, no notifications are sent from Rush’s side.

2. Order Fulfillment: If a merchant marks an order as Fulfilled, either manually or automatically using a third-party app/software, Rush processes the tracking number within a couple of minutes in the app’s Shipments section.

3. Synchronization Process: The tracking number synchronization process involves Rush taking the carrier's tracking number from the Shopify order details and creating a Shipment entity in the Rush system.

Charge per Shipment

Rush charges per shipment based on your plan’s quota or as part of an additional charge depending on your Cap Limit.

Note

If an incorrect but valid tracking number is imported and later updated for a specific order, Rush will charge for it. Learn more.

Contact Us

For more information, contact us and let us assist you.