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Okendo Integration with Rush
Overview
The focus of this article is to provide a step-by-step guide for integrating Okendo with Rush. Okendo is a review app that helps capture your business’s growth via customer videos and photos, Q&A message boards, and other social proof. This entails collecting customer feedback, sending review requests, and utilizing marketing tools to direct traffic to your store. This way, merchants and e-commerce store owners can display these reviews to potential buyers who visit their pages.
To see a full list of integrations, refer to the article Rush Integrations.
Prerequisites
Before starting the integration process with Okendo, ensure that your Shopify fulfillment integration is marked as Active. You can go over to the article Send Shipping Tracking Events to Shopify and follow the steps there.
Step-by-Step Guide
To integrate Rush and Okendo, the guide is divided into three sections:
1. Integrate Okendo with Rush
To integrate Okendo with Rush:
- Go to the Rush app.
- Click on Add-Ons from the navigation sidebar on the left.
- In the Product Reviews section, click Configure.
- The Product Reviews page will open.
- Click on Enable to activate the product review links.
- From the Review App dropdown, choose Okendo.
- Open your Okendo account.
- Click on Settings.
- Click on Integrations.
- Copy the UUID from the CREDENTIALS section.
- Switch back to the Rush app and paste the User ID.
- After inserting the Okendo UUID, you’ll receive a notification that this feature is now enabled.
2. Creating and Starting Sequences
To create and start sequences:
- Open your Okendo account.
- Click on Mail in the sidebar.
- The Sequences page appears.
- Click the + New Sequence button in the top right corner.
- Select a starting sequence template. Let's choose a Single Review Request.
- Click Create Sequence.
- Go to the next section to configure the elements in the sequence.
After you create your sequence, you can edit any of these 3 sequence elements:
- RECRUIT block: Allows you to configure the start date of the sequence. Okendo will recruit any orders with a fulfillment date on or after the start date into the sequence. Orders recruited into a sequence will receive a review request email. If you want to recruit past orders into the sequence, select a date in the past as your start date.
- WAIT block: Determines the number of days Okendo waits before it sends out a review request email to recruited orders in the sequence.
- SEND block: Allows you to set which customized review request email you will send to your customers.
After you choose the settings that work best for you, activate the sequence by clicking on Start.
INFO
You can only have one sequence running at a time!
3. Enable Enhanced Review Capture Feature
If you are an old Okendo user, ensure that you have enabled the Review Capture feature of Okendo. Older stores will have an option to enable this within Okendo Admin > Capture.
Keep in mind:
- All stores that newly installed Okendo will have this enabled automatically by default.
- The Review Capture feature allows your customers to leave reviews on different pages and helps store owners gather even more feedback.
Learn more about this feature in the article Understanding the Review Capture Form.
Confirmation
That’s all. You’ve integrated Rush with Okendo. Now, whenever you see "Delivered" next to your order’s fulfilled status, your review request email will be sent automatically to the customer.
Post Requisite
When this integration is active and your order status is updated to "Out for Delivery" or "Delivered," Shopify will also send email notifications to your customers, resulting in multiple emails with the same message.
If you have custom emails set up for these statuses and do not want your clients to receive duplicate messages, refer to the article Turn Off Shopify Shipping Notifications.
INFO
To include the Okendo review product link inside your tracking page or Klaviyo flows, check out these resources:
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