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LOOX Reviews Integration with Rush ​

Overview ​

The focus of this article is to provide a step-by-step guide for integrating LOOX with Rush. LOOX is a product review app that helps customers leave product reviews in the form of photos and videos. This way, merchants and e-commerce store owners can showcase these reviews to potential buyers who visit their pages.

Rush and LOOX integration is designed to help merchants when the product delivery time varies for each order by automating review requests based on the actual delivery time for each customer.

To see a list of all integrations, refer to the article Rush Integrations.

Prerequisites ​

Before starting the integration process with LOOX, ensure that your Shopify fulfillment integration is marked as Active. You can go over to the article Send Shipping Tracking Events to Shopify and follow the steps there.

Step-by-Step Guide ​

To integrate Rush and LOOX, the guide is divided into two sections:

1. Integrate LOOX with Rush ​

To integrate LOOX with Rush:

  1. Go to the Rush app.
  2. Click on Add-Ons from the navigation sidebar on the left.
  3. In the Product Reviews section, click Configure.
  4. The Product Reviews page will open.
  5. Click on Enable to activate the product review links.
  6. From the Review App dropdown, choose LOOX.

2. Configure Review Request Timing in LOOX ​

This section explains how to configure the timing of review request emails once an order reaches the shipment status "Delivered." To do this:

  1. Go to your LOOX admin panel.
  2. Click on Settings.
  3. In the Collect reviews section, scroll down to the Review request email.
  4. In the field next to Email timing, select the time interval as required from the dropdown list.
  5. In the After field, select the Delivery option from the dropdown list.

TIP

Use Email timing to set the time for when the review request emails go out to your clients.

Confirmation ​

That’s all. You’ve integrated Rush with LOOX. Now, whenever you see "Delivered" next to your order’s fulfilled status, your review request email will be sent automatically to the customer.

Example ​

Here’s an example of a review request email in your customer’s inbox:

Post Requisite ​

When this integration is active and your order status is updated to "Out for Delivery" or "Delivered," Shopify will also send email notifications to your customers, resulting in multiple emails with the same message.

If you have custom emails set up for these statuses and do not want your clients to receive duplicate messages, refer to the article Turn Off Shopify Shipping Notifications.

Additional Resources ​

To include the LOOX review product link inside your tracking page or Klaviyo flows, check out these resources:

Contact Us ​

For queries and feedback, contact us.