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Data Sharing Between Rush and Klaviyo ​
Overview ​
This article will help educate store owners who have integrated Rush and Klaviyo about the data shared between the two platforms. The purpose of this information is to help brands understand the extent of data that Rush will be sharing with Klaviyo, as this data is later used in building automation flows in Klaviyo.
Information Sharing with Klaviyo ​
After connecting both apps, it is important to understand the extent and content of information that Rush will share with Klaviyo.
For each event, Rush will be sending the following information:
- Customer Information provided by Shopify
- Tracking Information related to the custom tracking page
- Last Checkpoint of shipment delivery status
- Delivery Address
- Order Information provided by Shopify
- Carrier Information and its tracking details
Events Sent from Rush to Klaviyo ​
Events are sent from Rush to Klaviyo. These events are used for flows as trigger filters.
Note
For more information about these events, refer to the Notification Triggers article.
Klaviyo Data ​
The shipping carriers share the shipment statuses with Rush, which is further shared with Klaviyo. You can trigger workflows in Klaviyo based upon this information, also referred to as properties/shortcodes.
Note
Some of the properties may not be sent, and thus marked as optional.
Let’s say we’re looking at shipment statuses and want more information regarding a specific shipment.
We will find this information in the event shared by Rush under RUSH_SHIPMENT_NEW_STATUS. We can find information about different things here. The most common information to look up can be:
Customer Information ​
This involves information like the customer's name, email, and the city or state the order is being shipped to. You can also look up the total value of the order. The table below shows the appropriate property with description and example.
| Property | Description | Example |
|---|---|---|
customer_city | The city your customer’s from. (Optional) | New York |
customer_consent | Consent means that the customer has agreed to receive marketing communications from your business. (Optional) | true |
customer_country | The country your customer’s from. | United States |
customer_email | The customer’s email address. | johndoe@gmail.com |
customer_phone_number | The customer's phone. (Optional) | +1 888 888 8888 |
customer_first_name | The first name of the customer. | John |
customer_last_name | The last name of the customer. | Doe |
customer_orders_count | The number of times the customer has ordered from your store. | 2 |
customer_orders_total_value | The total value/price of the order. | 59.12 |
customer_shopify_customer_id | The customer’s external e-commerce platform id. | 5548039995471 |
customer_zip | The zip code of the city the customer lives in. | 11354 |
Order Information ​
This includes order details like order items, order id, the search link for the order, and many other things. The table below shows the order’s properties with descriptions and examples.
| Property | Description | Example |
|---|---|---|
order_admin_link | External system order link. Used usually when you want to trigger in-house emails. | Order Link |
order_currency | The currency of the amount to be paid for the order. | USD |
order_id | Deprecated | 422251 |
order_items | List with the order items. See below the properties. | ('title': 'Primal Collagen', 'image': 'https://cdn.shopify.com/s/files/1/0094/2925/4223/products/Primal_Collagen_mockup_1_250x.jpg?v=1635877915', 'quantity': 1, 'price': 29.56, 'product_review_link': 'https://primalharvest.com/write?produ... |
order_items_count | The total number of items shipped in the order. | 1 |
order_label | The label number assigned to the order. | #422251 |
order_number | Deprecated | 422251 |
order_search_link | Link to the tracking page related to the order. | Tracking Link |
order_tags | List of other tags. | "Email Set", Fulfilled, P6_Recharge |
order_note | Note related to the order inside the commerce platform. | Please leave at gate. |
order_unique_items_count | How many unique items are in the order? | 1 |
price | Total order price | 29.56 |
shopify_order_id | The id assigned to the order by Shopify system. | 4539337605199 |
Order Items List ​
This includes details about the items in an order:
| Property | Description | Example |
|---|---|---|
image | The link to the image of the order item. | Item Image |
link | Optional. | Product Link |
price | The price of the item. | 59.99 |
product_handle | Deprecated | corset-midi-dress |
product_review_link | Optional. | Review Link |
quantity | The number of items in an order. | 1 |
title | The name of the order item. | Corset Midi Dress |
Carrier Information ​
You can look up the carrier name and find relevant information about it like a tracking link or go to their website. The following table shows the carrier property with its description and an example.
| Property | Description | Example |
|---|---|---|
carrier_logo_link | A link to the carrier’s logo in raster format (png/jpeg). Optional. | Carrier Logo PNG |
carrier_logo_svg_link | The link to the carrier logo in SVG format. (Optional) | Carrier Logo SVG |
carrier_name | Name of the carrier. (Optional) | USPS |
carrier_phone | Contact number provided by the carrier. (Optional) | +1 800 275 8777 |
carrier_tracking_link | The link to track the carrier responsible for delivering your parcel. (Optional) | Tracking Link |
carrier_tracking_number | Firstmile tracking number. | 420113549374810912400301727518 |
carrier_website | The link to go to the carrier’s website. (Optional) | Carrier Website |
last_mile_carrier_tracking_number | Last-mile tracking number. | YT2216921236027989 |
last_mile_carrier_tracking_link | Tracking link to the last-mile carrier. | Last-Mile Tracking Link |
last_mile_carrier_name | Name of the last-mile carrier. | YunExpress |
last_mile_carrier_logo_link | A link to the last-mile carrier’s logo in raster format (png/jpeg). | Last-Mile Carrier Logo PNG |
last_mile_carrier_logo_svg_link | The link to the last-mile carrier logo in SVG format. | Last-Mile Carrier Logo SVG |
Address ​
The address contains information about the shipment's delivery address.
| Property | Description | Example |
|---|---|---|
address_address1 | Address line 1. | 254 8th Ave |
address_address2 | Address line 2 (optional). | 4th Floor |
address_city | City name. | New York |
address_company | Company name (optional). | Shopify |
address_country | Country name. | United States |
address_first_name | First name of the recipient. | John |
address_last_name | Last name of the recipient. | Doe |
address_phone | Phone number of the recipient. | +1 888 888 8888 |
address_province | State or province. | NY |
address_zip | ZIP code of the recipient's address. | 10128 |
Conclusion ​
This documentation covers the data shared between Rush and Klaviyo, and helps understand the integration better for effective utilization of data in Klaviyo for automations and tracking purposes.
Note
To learn more about these statuses, refer to the Shipping Statuses & Shipping Sub Statuses article.
Contact us ​
Feel free to reach out to us for further information and/or to provide feedback.