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Shipment Statuses and Sub Statuses Explained
Overview
This article provides information on the shipping statuses and their sub-statuses offered by Rush. These statuses are used to track the progress of an order from fulfillment to delivery. The shipment status changes from Pending to Pre-Transit, then to In Transit, Out for Delivery, Failed Attempt, or Delivered based on the order’s current situation. This detailed information helps buyers stay informed about their shipments and enables merchants and customer support to take action based on the status, facilitating an easier tracking process and prompt resolution of any issues.
Shipments Statuses
The Rush system assigns a shipment status based on the latest shipment event. The following table describes each status:
| Shipment Status | Description |
|---|---|
| Pending | Rush is about to process the shipment tracking number, or the order does not have any shipment yet. |
| Pre-Transit | The parcel is still with the seller or is yet to be handed to the carrier. |
| In Transit | The parcel is on its way to the final destination. |
| Out for Delivery | The carrier is about to deliver the parcel to the end customer. |
| Failed Attempt | The carrier couldn’t deliver the package. |
| Waiting for Delivery | Delivery failed, and the carrier is waiting to be connected for further delivery arrangements. |
| Delivered | The parcel was delivered successfully. |
| Pickup Ready | The parcel has arrived at a pickup point and is available to be collected by the customer. |
| Returned | The package was returned by the customer and/or not accepted by the customer. |
| Exception | Any other negative event that may not be associated with other statuses. |
| Failure | Used when tracking numbers can't be processed or other failures occur. Status is related to the processing of shipment information, not linked to tracking details. |
Shipment Sub-Statuses
Some shipment statuses have further sub-statuses to provide more detailed tracking information. Below are the sub-statuses for each shipment status.
Note
There are three shipment statuses that do not have sub statuses. These statuses are:
- Pickup ready
- Out for delivery
- Expired
Delivered
| Sub Status | Description |
|---|---|
| At Front Door | The parcel was delivered to the receiver's door. |
| At Mailbox | The parcel has been delivered to the receiver's mailbox. |
| At Parcel Locker | The parcel has been left in a parcel locker. |
| At PO Box | The parcel has been delivered to a post office box. |
| At Agent | The parcel has been delivered and received by a person. |
| At Address | The parcel has been delivered to the address provided. |
| At Pickup Location | The parcel has been collected by the receiver from the pickup location. |
| Manually Marked | The shipment was marked as delivered from the Rush app. |
Waiting for Delivery
| Sub Status | Description |
|---|---|
| Schedule Delivery | Carrier is waiting for the receiver to schedule a delivery. |
| Requested Wait | Delivery is paused as per the receiver's request. |
Failed Attempt
| Sub Status | Description |
|---|---|
| No Access | The carrier did not have access to the delivery location. |
| Not Secure Location | The address was not suitable for delivery. |
| Invalid Address | The address provided does not exist or could not be found. |
| Animal Interference | An animal is obstructing access to the delivery destination. |
In Transit
| Sub Status | Description |
|---|---|
| At Customs | The parcel is held at customs. |
| Released from Customs | The parcel has been cleared to continue on its way. |
| In Carrier | The parcel is being forwarded to the next carrier or step in delivery. |
| Carrier Processing | The parcel is with the carrier and being processed before the next transit. |
| At Destination City | The parcel has arrived at its destination city. |
| Forwarded | The parcel has been forwarded to the next location or hub. |
Pending
| Sub Status | Description |
|---|---|
| Waiting for Details | No information was received. |
Pre-Transit
| Sub Status | Description |
|---|---|
| Label Purchased | Label has been purchased for the parcel. |
| Label Printed | Label has been printed for the parcel. |
| Awaiting Shipment | Carrier awaiting parcel. |
| No Tracking Information | No tracking info is available. |
| Origin Shipment Preparation | Carrier awaiting the parcel as it is being prepared. |
Failure
| Sub Status | Description |
|---|---|
| Carrier Not Found | The associated carrier could not be found. |
| Invalid Tracking Code | The tracking code provided is invalid. |
| Carrier Service Error | There is an error with the carrier. |
| Invalid Tracking Information | The tracking information provided is invalid. |
Exception
| Sub Status | Description |
|---|---|
| Package Disposed | The package was thrown away/disposed of by the carrier. |
Returned
| Sub Status | Description |
|---|---|
| Refused By Recipient | The recipient refused the package. |
| Return Unclaimed | The package was returned as no one claimed it. |
| Return By Carrier | The package was returned by the carrier. |
Filter and/or Search Orders by Status or Sub Status
To search your orders by shipment status or sub-status, follow these steps:
- Select a shipment status tab like Delivered, Pending, or Pickup Ready.
- Click on the Sub Status dropdown to view all the sub-statuses for that shipment status.
For example, selecting the Delivered shipment status will show all related sub-statuses in the dropdown.
Note
For more information on how to search shipments, refer to the article Search for Shipments by Status, Sub Status & Filters.
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