Rush - Help Center

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Frequently Asked Questions ​

Overview ​

This article addresses frequently asked questions from store owners who are just getting started with the Rush app. Relevant links are included to help you learn more about each topic.

Tracking Page ​

1. How many styles do you offer for the tracking page? ​

Rush offers three styles for the custom tracking page:

  • Drag-and-Drop
  • Modern
  • Code My Own

Check out these resources to learn more about customizing your tracking page:

2. Can I modify my Rush tracking page by myself? ​

Yes, you can. Refer to these articles:

3. Is the Rush custom tracking page set up on a sub-domain? ​

No, it is not. It is a sub-page on your Shopify store, and the permalink URL is fully editable based on your preferences. It is a White Label page that matches your brand, not Rush's.

Shipments and Carriers ​

1. Which carriers do you support? ​

Rush supports more than 650 carriers. A list of supported carriers can be found in the article Supported Shipping Carriers. If your carrier is not listed, contact us to check if we can set it up for you.

2. What should I do if the Rush app does not recognize the carriers I’m using? ​

A single tracking number can be issued from multiple carriers. Specific rules can be applied to ensure the carriers are recognized by Rush. Learn more in the article Assign Tracking Number to Carriers Automatically.

3. Does Rush support ePacket, China EMS, and AliExpress? ​

Yes, Rush supports carrier mapping for dropshipping fulfillment apps like Dropify, ePacket, and AliExpress. Rush will automatically recognize the shipping carrier based on tracking numbers.

4. Does Rush show Chinese text and/or symbols when using shipping carriers from China? ​

No, Rush hides or strips all possible Chinese symbols or content to provide a better customer experience.

5. Can I hide the origin country? ​

Yes, you can. This feature allows you to hide the origin country as needed. You can find this option under Rush App -> Shipments -> Blacklisting. For more details, refer to the article Hide and Replace Country of Origin from Shipments.

6. Does Rush sync past orders data? ​

Yes, the moment you install and activate the Rush app, our software will start syncing all your orders’ tracking information for the past 7 days. The best thing is that this sync comes FREE of charge. We want you to start processing and notifying your current customers immediately.

Keep in mind

Keep in mind that manually syncing more than 7 days will go towards your current shipments quota.

7. Does Rush support LTL carrier tracking? ​

Yes, Rush supports several LTL carriers. Refer to the article LTL Tracking to see the list of supported LTL carriers.

Integrations/Add-Ons ​

1. What apps are you integrated with? ​

Rush integrates with many apps, including Klaviyo, Omnisend, Slack, and ShipBob. To see all integrated apps, refer to the article Rush Integrations.

2. Is the Rush app integrated with Klaviyo/Omnisend? ​

Yes, Rush integrates with both Klaviyo and Omnisend. Learn more about integrations in the article About Notifications.

3. Does Rush integrate with Shopify native checkout? ​

Yes, Rush syncs all tracking numbers within your Shopify orders, regardless of whether you use native Shopify checkout or a third-party application.

4. Which fulfillment apps do you integrate with? ​

Rush integrates with various fulfillment apps and providers such as ShipStation, CJDropshipping, Printful, CustomCat, and more. All tracking numbers are synced within your Shopify orders.

5. Does Rush support review requests through Klaviyo? ​

Yes, Rush supports review requests through Klaviyo. Using Rush with review apps like Stamped, Yotpo, Judge.me, LOOX, Okendo, etc., you can leverage events like "Delivered" and its sub-statuses. Refer to the article Add a Product Review Button for more details.

Billing ​

1. When will I get billed? ​

Rush is integrated with the Shopify billing system. Your Rush cost will be included in your Shopify invoice at the end of your monthly billing cycle, and you'll pay Shopify directly.

2. Can I downgrade any time or move to a free plan? ​

Yes, you can move to a free plan or downgrade to a smaller plan. Shopify applies pro-rate charges for days used in the old pricing and remaining days in the new pricing.

3. What if I go over my plan's monthly tracking quota? ​

Extra tracking charges will apply if you exceed your monthly quota. You can upgrade or increase your cap amount. Learn how to increase your cap amount in the article Increase Usage Charges.

4. What does Rush offer in the price plans? ​

Rush offers various price plans. Visit the Rush pricing page for details.

5. Do you offer enterprise solutions? ​

Yes, special plans and discounts are available for merchants processing more than 30,000 monthly shipments.

Uninstalling ​

If you decide to stop using Rush, here are a few steps to take before uninstalling:

Let us know if you have any further questions or need us to double-check anything.

Contact Us ​

For more information or assistance, feel free to reach out to us, and we’ll be happy to help.