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Judge.me Integration with Rush ​

Overview ​

The focus of this article is to provide a step-by-step guide for integrating Judge.me with Rush. Judge.me is a product review app for merchants and/or e-commerce store owners which helps collect and display reviews for your products and your store. This integration helps you automate review requests based on the actual delivery time for each customer.

To see a list of all the apps integrated with Rush, check out the article Rush Integrations.

DANGER

If you want to use Judge.me for reviews, please make sure you have uninstalled all your other tracking solutions, if any. This avoids duplicating messages or interfering with Judge.me requests.

Prerequisites ​

Before starting the integration process with Judge.me, ensure that your Shopify fulfillment integration is marked as Active. Refer to the article Send Shipping Tracking Events to Shopify for the necessary steps.

Step-by-Step Guide ​

The guide is divided into three sections for clarity:

1. Integrate Judge.me with Rush ​

To integrate Judge.me with Rush and display review links on your tracking page and notifications, follow these steps:

  1. Go to the Rush app.
  2. Click on Add-Ons from the navigation sidebar on the left.
  3. In the Product Reviews section, click Configure.
  4. The Product Reviews page will open.
  5. Click on Enable to activate the product review links.
  6. From the Review App dropdown, choose Judge.me.
  7. You’ll now see the Write A Review button on your tracking page.
    • Clicking the button will redirect you to the Judge.me review form.

2. Enable Delivery-Based Requests in Judge.me ​

Judge.me can automatically schedule review requests based on delivery status. To enable this feature:

  1. Log in to the Judge.me app.
  2. Go to Settings.
  3. Click on the Integrations tab.
  4. Navigate to Admin Backend on the left sidebar.
  5. Scroll down to the Delivery Based Requests section.
  6. Move the toggle to activate this setting.
  7. Click on the Save settings button at the bottom.

When activated, Judge.me will schedule review requests once the order is marked as Delivered in Shopify.

INFO

For more information, refer to the article Delivery Based Requests: Send review requests based on order delivery.

3. Set Up Request Timing in Judge.me ​

To configure when review requests should be sent to maximize response rates:

  1. Log in to the Judge.me app.
  2. Go to Settings.
  3. Click on the Review Request tab.
  4. Click on Timing and Format.
  5. Scroll down to the Request Timing section.
  6. Select the number of days from the dropdown list after which Judge.me should send review requests to your customers.
  7. Scroll further down to the Automatic Reminders section and set how many reminders the app should send to your customers for reviews and feedback.
  8. Click on Save settings after configuring.

Confirmation ​

That’s all. As soon as the order status is marked as Delivered, the Judge.me request will be ready to go out based on your configurations. Your clients will receive an email as per your Judge.me settings.

Post Requisite ​

When this integration is active and your order status is updated to Out for Delivery or Delivered, Shopify will also send email notifications to your customers, resulting in multiple emails with the same message.

If you have custom emails set up for these statuses and do not want your clients to receive duplicate messages, refer to the article Turn Off Shopify Shipping Notifications.

INFO

To include the Judge.me review product link inside your tracking page or Klaviyo flows, check out these resources:

Contact Us ​

For information and feedback, feel free to reach out to us and we’ll be happy to help.