Creating a Flow in Yotpo SMS & Email - In Transit

Overview

This article will show you how to build an automation flow in Yotpo SMS & Email. Rush allows you to create flows based on different shipment statuses. These flows are then set up with trigger filters so that whenever a shipment reaches a Rush event, a corresponding notification can be sent out.

Precondition

Before creating the flow, you should connect Rush to your Yotpo SMS & Email account. For instructions, see Integrating Yotpo SMS & Emails with Rush.

Step-by-Step Instructions

Let’s make a flow for the In Transit shipment status:

1. Go to your Yotpo SMS & Email account.
2. Click on Flows & Automation from the navigation sidebar on the left.
3. Click on Create flow from scratch.
4. From the Rush triggers, choose In-Transit Shipment.
5. Click on Add action.

Choose to Add an Email Message

6. Select the sender's email.
7. Enter the email subject.
   • For example, you can use: Your order has shipped.
8. Next, click on the Edit design button.
9. Now, use the Block builder to edit the design of your email.
   • Yotpo SMS & Emails also offers a Brand Kit customization feature to brand the design for you. Click on the customization icon on the bottom right side.
   • Click on Apply brand kit.
10. After customizing the email design, add one more step:
    • Click on Add delay.
    • Click on the Select Interval menu.
    • Choose Minute/s.
    • In the Delay field, add 5 minutes.
    • Click on Add step.

Add an SMS/MMS Message

11. Click on Add action.
12. Choose SMS/MMS message.
13. In the text message field, add the text that you want to be sent to your customer.
    • For example, let's add: Your order has shipped!.
14. Click on the Save button.
15. Add a name for the flow.
16. Click on the Save button.

Confirmation

That’s all! You’ve built a flow for the In Transit shipment status. Now, Yotpo SMS & Emails will send a notification when an order starts moving.

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