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How Shipments Are Counted ​

Overview ​

This article explains the number of shipments it takes for completing each order. Rush provides a specific number of shipments according to the different plans that the merchants and store owners have subscribed. This means that completing one order may take more than one shipment according to the first-mile and the last-mile carriers used.

For example, an order was delivered by YunExpress to the USPS which is a last-mile carrier which then delivered to the customer. In this case, there will be two tracking numbers applied to the same order and Rush will count two shipments out of the shipment quota allotted to the store owners as per their subscribed plan.

Explanation ​

Every order may go through a couple of carriers until it reaches its final destination. Whenever the order tracking number updates, Rush will automatically track it and pull the information.

This will result in taking extra shipments off your quota for each new tracking number.

Example ​

For the YunExpress tracking number YT2104121266032515, Rush receives information regarding the last-mile carrier, which in this case is USPS.

USPS

When the package is handed to the USPS station, the tracking number will be updated and Rush will start displaying information from USPS. This way, Rush will be tracking two tracking numbers and will be consuming two shipments from your quota.

Similarly, in case a merchant sourcing agent adds incorrect parcel tracking numbers by mistake and later on updates that information with the correct tracking number, Rush will still track two tracking numbers including:

  • Incorrect tracking number specified earlier
  • Correct tracking number that was updated later

Doing so will still consume two shipments from your quota.

Visualize Shipments ​

To visualize the shipments, follow the steps below:

  1. Select Apps from the navigation sidebar on the left.
  2. From the list of installed apps, select the Rush app.
  3. The shipments quota usage can be viewed from the top left corner of the screen. This number indicates how many shipments have been used for the current billing cycle.

Contact Us ​

For queries and feedback, feel free to reach out to us and we’ll be happy to help.