Overview
In this article, we'll walk you through the steps to highlight the current shipment location more effectively on your tracking page. By following these instructions, you'll be able to configure the Rush app to retrieve location information from your carriers during the shipping process. Furthermore, we have included a FAQ section at the end of this article for additional support and information.
Step-by-step guide
Please follow these steps to enable the display of location information for your shipments:
- Select Apps from the navigation sidebar on the left.
- From the list of installed apps, select the Rush app.
- Select the Shipments from the left navigation sidebar.
- Select Settings from the left navigation menu
- Look for the "Shipment Checkpoint Location Details" section. Here, you will find an option to "Retain Address Information." Select this option to enable the app to store location details.
Once you've completed these steps, all your future shipments will come with location information, providing more detailed tracking for you and your customers.
Show the current location on the modern tracking page
- Select Apps from the navigation sidebar on the left.
- From the list of installed apps, select the Rush app.
- Select the Tracking Page from the navigation sidebar on the left.
- Click on Customize
- A new window will open
- Scroll down to the Map pin section and choose the Current carrier location
You can read more about the modern tracking page here.
Show location messages on the Open Store tracking page
- Select Apps from the navigation sidebar on the left.
- From the list of installed apps, select the Rush app.
- Select the Tracking Page from the navigation sidebar on the left.
- Click on Customize
- In new tab will open the Shopify Theme Editor
- Click on the Shipment details block
- Check the Show message location on
- Save the changes
You can read more about the Open store tracking page here.
FAQs
- How is location information obtained from carriers?
Some carriers may readily offer location details, while others may not. In situations where the information isn't readily available, we utilize a mixed approach by extracting location details from carrier messages. It's worth noting that this process may sometimes result in incomplete location data, and thus incorrectly showing the current location. - How does the software select the correct location when multiple locations share the same name?
The software uses a basic algorithm to identify the most probable location. Nonetheless, there is a chance that it may select the wrong location. The likelihood of choosing the correct location increases with more information carriers are sending. - Is it possible to correct an incorrect location?
No, individual shipments' locations cannot be amended. The chosen setting is automatically applied to all shipments, not retroactively, but from that point onwards. If you opt to turn off locations, all location details from your shipment messages will be deleted. - Does the software assume that the destination location is in the same country as previous locations (e.g. in the US)?
No, the location tracking is strictly reliant on the data provided by the carrier. The software refrains from making such assumptions as they could be inaccurate for shipments that are crossing borders.
Contact us
For more information, feel free to reach out to us and we will be happy to assist you.