Rush Expert Post-Purchase Setup

Overview

The focus of this article is to explain the significance of an expert post-purchase service. It entails a post-purchase setup for your store to help you get started. Rush provides the industry-best tracking solution that helps merchants and store owners automate their customer communication and enables them to self-serve when they have questions about the order status. 

Here’s how this works:
During your customers’ multiple visits to the tracking page or sending them notifications regarding their orders, the merchants can display cross-selling products and/or discount deals. This creates an additional revenue stream and is underutilized by most stores. And this does not stop here. After delivering the order to a customer, it is time to collect product reviews, create returning customers by offering small discounts, and provide support if needed. All this post-purchase automation helps to convert a one-time customer into a lifelong one.

Let’s explore the concept of expert post-purchase setup that Rush offers:

What is an expert post-purchase setup?

It is a FREE service targeting to set up store owners with the best practices after a customer completes an order.

Why should you opt for this setup?

Opting for this service will help you when:

• You don’t have the time to set it up.
• You’re switching from another tracking solution to Rush.
• You want the best setup you can have with us.
• You prefer a hassle-free life. 

Benefits

You will experience the following benefits after this setup is done:

• Automating post-purchase customer communication.
• Aiming to reduce customer support tickets related to Where-Is-My-Order (WISMO) or when I will get it.
• Encouraging the customers to self-serve leads to a better customer experience.
• Capturing social proof via product reviews on autopilot.
• Increasing the chances of cross-selling via tracking page, order status page, and email/SMS notifications.
• Increased customer lifetime value.
• Increased store revenue.

Prerequisites

To get this setup for your store, you need to first complete these prerequisites:

• Provide access to your store to the Rush Customer Success team. You can learn to do this by following the process in the article - Providing Access to Shopify Store to Rush Team Member, or simply by requesting via chat, we can send the invite for approval.
• Fill out this Questionnaire form so we'll know more about the set-up you need. 

Pick your package

Rush offers different packages for different clients as part of its expert post-purchase setup. Let’s see what these packages are:

Starter pack

As the name suggests, this package is for merchants who are just starting with Rush. It is to give them a feel of what is available and what more they can get.

Target audience

This package is for merchants:

• who are just starting,

• who want to utilize a maximum of what they can have for free. 

This is ideal for newcomers or until you figure out what you need more, or the business starts rolling in.

What to expect

Let’s see what this package brings for you:

• Tracking page setup.

• Linking the tracking page to the storefront navigation.
• Adding upsells on the tracking page.
• Shopify native shipping notifications setup.
• Post-Purchase setup (coming soon).
• Automated product reviews gathering on the tracking page.
• Pre-shipment timeline for stores with longer fulfillment times

Dropshipper pack

The focus of this setup is to lower chargebacks, provide timely information to your customers via notifications or self-service, and lower the most common customer support query "where is my order?" while cross-selling more products.

Target audience

This package specifically caters to clients with the:

• a dropshipping business,

• P.O.D stores, or
• who ships orders cross-country.

Plan

What to expect

Let’s have a look at what this package contains:

Tracking page setup

• OS2 tracking page setup with coloring to fit the store.

• Tracking page with multi-language options and translated shipment messages.

• Linking the tracking page to the storefront navigation.
• Product reviews gathering.

Shipments setup

• Shipments review and mapping to the right carriers.
• Applying blacklist (hide origin) functionalities.
• Pre-shipment timeline for stores with longer fulfillment times
  
  

Notifications setup

Select one of the following notification setups:

• Build the entire Klaviyo flows (we will need access to each of these.) 
• Shopify default notifications.

Order status / Thank you page setup

• Hide location maps and other cards
• Disable and hide the Track With Shop button

Take advantage of,

• Order status page setup.
• A delivery estimate on the product page based on your times. (coming soon)
• Product reviews gathering.

Revenue setup

• Cross-sells best practices on tracking pages and in shipping emails, based on your store niche.

• Shopify Checkout Ext (only for Shopify Plus members)

Brands pack

The focus of the setup is to provide a great customer experience through timely branded notifications, and smart cross-selling.

Target audience

This package is for merchants with a brand-focused business.

Plan

What to expect

Here’s what this package entails:

Tracking page and Shipments features

• OS2 tracking page setup with coloring to fit the store. (brand-focused)

• Upsells best practices on tracking pages and in shipping emails.

• Shipments review and mapping to the right carriers.
• Pre-shipment timeline for stores with longer fulfillment times

Notifications setup

Select one of the following notification setups:

• Build the entire Klaviyo flows (we will need access to each of these.) 
• Shopify default notifications.

Take advantage of,

• Order status page setup.
• A delivery estimate on the product page (new) based on your times. (coming soon)
• Product reviews gathering.

Revenue setup

• Cross-sells best practices on tracking pages and in shipping emails based on your store niche.

• Shopify Checkout Ext (only for Shopify Plus members)
  
  

EXTRA for ANNUAL plan subscribers

If you’re a subscriber of the Rush annual plan, our designers will put extra effort into making the tracking page and notifications feel like part of your store design by applying custom styles.

Customer case studies

You can also check out our customer case studies and see how Rush is helping them grow. Here are some examples:

• Primal Harvest brand drives an additional $26,135.80 in revenue in less than 30 days.
• Roma Designer Jewelry makes 95x ROI and adds an additional $74,721.03 in revenue.
• Ecletticos, a dropshipper, easily generated $7,801.11 in sales using just two powerful features of Rush.

 FAQ

1. Why is this service free?

As we execute the request during low client load hours, we are able to keep this service free for now. However, we do not promise this figure will be available in the future.

2. How long does the setup take?

After getting access to your store, it takes between 24-72h to set this up. However, it all depends on the current request in the queue.

3. I have some special needs. Can you do it?

Yes, reach out to us and explain more in detail. If we can help, we’ll come up with a plan together. If not, we will at least guide you in the right direction.

4. I want to mix between the packages or just specific things, is that possible?

Yes, you can let us know through filling out this Questionnaire form or by reaching out to support via chat or email.

Contact us

In case of queries or feedback, feel free to reach out and let us assist you!