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      Notification Triggers

      Overview

      This guide outlines how Rush event triggers work and how they integrate with third-party apps such as Omnisend, Klaviyo, and Rush Smart Email. These triggers are designed to give customers and store owners timely updates about order and shipment statuses. The system also enables businesses to offer additional features like product recommendations, special discounts, and useful tips based on each stage of the order or delivery process.

      Rush events

      As of 2023, we've expanded our triggers and have updated supported notification channels and apps. Unless explicitly mentioned, the older Rush trigger system will still apply for app events. Currently, these triggers are compatible with  Yotpo SMS & Emails, Shopify Native Emails, and more integrations are expected to be supported soon.

      • Created Order - This event happens when an order is created.
      • Created Shipment Label - This event happens when an order's tracking label is added to an order.
      • Pre-transit Shipment - This event indicates that the shipment is still with the seller or in the warehouse and is yet to be handed over to the carrier.
      • In transit Shipment - This event is triggered when the shipment has been dispatched and is on its way to its final destination.
      • Delayed Shipment - This event is triggered when there's an unexpected delay in delivery, which could be due to carrier issues or adverse weather conditions.
      • Updated ETA for Shipment - This event provides an updated estimate of when the shipment will arrive. Advanced event.
      • Out for Delivery for Shipment - This event is triggered when the shipment is on the delivery vehicle and expected to reach the recipient within the same day.
      • Failed delivery Attempt for Shipment - This event happens when the carrier attempts to deliver the package but cannot, perhaps due to the recipient being absent.
      • Waiting to reschedule delivery - This event reminds the customer to set a delivery date to receive the order with the carrier.
      • Delivered Shipment - This event is triggered when the shipment has been successfully delivered to the recipient.
      • Pickup Ready for Shipment - This event happens when the shipment is ready to be picked up by the customer from a specified location.
      • Pickup Ready Reminder for Shipment - This event reminds the customer when a shipment has been left at a pickup location for several days and has yet to be collected. Advanced event.
      • Returned Shipment - This event indicates that the shipment is being returned, perhaps due to a failed delivery or because the recipient has chosen to return the item.
      • Exception for Shipment - This event is triggered when something unexpected happens with the shipment, such as damage or loss.
      • Days Absence of Shipment Updates - This event is a date-based event that sends a notification when a shipment hasn't received any new updates from the carrier for a certain number of days. Advanced event.
      • Days Exceeded Transit Time for Shipment - The event sends a notification when a shipment has been in transit for more time than expected. This could indicate possible delays or issues in the delivery process. Advanced event.

      All advanced events will be triggered only when your billing plan is on the Advanced or Enterprise tiers.

      Legacy Rush Triggers

      Please note that migration from legacy to new triggers is ongoing.

      The older Rush trigger system remains the same across all integrations and features. Some apps like Omnisend, Klaviyo, and Rush Transactional Emails still use these legacy triggers.

      • New Order (RUSH_NEW_ORDER): Activated for a new order, sending only the tracking page link without fulfillment details.
      • New Shipment (RUSH_NEW_SHIPMENT): Triggered when tracking information is initially added to an order.
      • New Checkpoint (RUSH_NEW_CHECKPOINT): Activated when a new carrier update is received for a parcel.
      • Shipment Status Change (RUSH_SHIPMENT_NEW_STATUS): Triggered for major status changes in the shipping process, such as from 'Pending' to 'In-Transit' to 'Out for Delivery' to 'Delivered.'

      Contact us 

      For more information, please contact us; we’ll be happy to help.