Increase Usage Charges

Overview

Cap is the specific amount that is added on top of the selected plan amount in case there is an increase of order volume. Rush app allows the store owners to add this cap amount on top of the plan they already have to limit their payments to the amount they are comfortable with and to efficiently deal with the overflow of orders.

This way, the Rush app ensures:

  • Transparency
  • Flexibility
  • Fair usage billing

Moreover, if see any of these warning messages, this article will help you resolve your issue:

  • Shipments quota almost depleted
  • Shipments quota depleted
  • You have exceeded the usage charges cap limit

Supported platform

Shopify

Description

Selecting the Growth 500 plan at $29.00 means a total of 500 shipments per month are allowed. If, in case, the quota has been reached during your 30-day billing period,  and there’s still some shipments that you need to be processed; the Rush app will ask you to opt for either one of the following:

Note

To learn more about cap limits, refer to App charges article.

Increasing capped amount

The cap limit can be increased by following these steps:

  1. Select Apps from the navigation sidebar on the left.
  2. From the list of installed apps, select the Rush app.
  3. Select Billing from the navigation sidebar on the left.
  4. Scroll down to the Usage charges section.
  5. Click on the Update cap amount button. A popup will appear asking for the amount you want to cap at. 

    The minimum limit threshold starts with $1.00.
  6. After selecting the amount, click Update and then click Approve.


Note

By increasing the capped amount, the store owners stay on their originally selected plan and just pay for the additional orders as per their new limit.

Once the Cap usage is reached, the store owners will see message stating that  on top like this.

And inside the billing like this:

Note

  • All features of the currently selected plan will remain active and available.
  • Rush won't send more notifications until the plan is upgraded upon reaching the cap usage limit.
  • Subscription plan prices, shipment quota, and cost per shipment can be different based on selected plans.

FAQs

  1. How is the forecasted charge/cost calculated?
    The forecasted charge/cost is calculated automatically based on the current usage.
    Example: If the store owner has consumed $6 in the first 5 days of the month, the software will calculate expected expenses to be incurred for the remaining part of the month (25 days). In this case, it will amount to $30, leading to a total consumption of $36 – this is the Forecasted cost.

      Note

      Forecasted costs are just an indicative measure. They do not limit the actual amount that can be set.

    1. Can I change my usage cap more than once during one billing cycle?

      Yes, the usage charges can be changed as often as needed throughout the duration of one billing cycle. The only limitation is – the usage charges cannot be less than the current usage for the billing period. This is a limitation from Shopify.

      Example: The store owner has a current usage of $11.16. In this case, they can choose any usage charge greater than or equal to $11.16 but can’t go lower than that for the duration of the current billing cycle. (You can go lower as soon as your new billing cycle starts. You can when your billing cycle ends in the Billing section)

    2. Where can I find information on costs per shipment quota, free trackings left and when does my next billing cycle starts?

      To access information regarding shipment quota, free trackings and billing cycles:
      1. Select Apps from the navigation sidebar on the left.
      2. From the list of installed apps, select the Rush app.
      3. Select Billing from the navigation sidebar on the left.
      4. See the Billing plan section.

    Contact Us

    For related queries or feedback, feel free to reach out and we’ll be glad to help.