Overview
The focus of this article is to share information regarding all the shipping statuses and their sub-statuses that are provided by Rush. These shipping statuses are displayed when an order gets fulfilled or is on its way to the buyer. The shipping status changes from Pending, to Pre-Transit to In transit , Out for delivery to Failed attempt or Delivered as per the order’s current situation. The purpose of giving out all these shipping statuses and their respective sub-statuses is to keep the buyers informed of the different stages the shipment is in at the moment. Another reason is for merchants and their customer support to be able to take action based on those statuses. This way, the tracking process gets easier and if a problem arises, it can be handled immediately.
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Shipment statuses
The Rush system tags your shipment based on its new shipment event with one of the shipment statuses.
The table below describes each of these statuses:
|
Shipment status |
Description |
|
Pending |
Rush is about to process the shipment tracking number, or the order does not have any shipment yet (when searching for the order) |
|
Pre transit |
The parcel is still with the seller or is yet to be handed to the carrier |
|
In Transit |
The parcel is on its way to the final destination |
|
Out for delivery |
The carrier is about to deliver the parcel to the end customer |
|
Failed attempt |
The carrier couldn’t deliver the package |
|
Waiting for delivery |
Delivery failed, and the carrier is waiting to be connected for further delivery arrangements. |
|
Delivered |
The parcel was delivered successfully |
|
Pickup ready |
The parcel has arrived at a pickup point and is available to be collected by the customer. |
|
Returned |
The package was returned by the customer and/or not accepted by the customer. |
|
Exception |
Any other negative event that may not be associated with other statuses |
|
Failure |
Used when tracking numbers can't be processed or other failures occur. Status is not linked to tracking details, but related to the processing of the shipment information. |
Shipment sub statuses
Some of the above-mentioned shipment statuses come with further sub statuses to keep track of the exact situation of a shipment. For better understanding, all the sub statuses for each shipment status have been divided into individual tables.
Note
There are three shipment statuses that do not have sub statuses. These statuses are:
- Pickup ready
- Out for delivery
- Expired
Delivered
Let’s see sub statuses and their descriptions for delivered shipment status.
|
Sub status |
Description |
|
At front door |
The parcel was delivered to the receiver's door. |
|
At mailbox |
The parcel has been delivered to the receiver's mailbox. |
|
At parcel locker |
The parcel has been left in a parcel locker. |
|
At PO box |
The parcel has been delivered to a post office box. |
|
At agent |
The parcel has been delivered and received by a person. |
|
At address |
The parcel has been delivered to your address. |
|
At pickup location |
The parcel has been collected by the receiver from the pickup location. |
|
Manually marked |
The shipment was marked as delivered from the Rush app. |
Waiting for delivery
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
Schedule delivery |
Carrier is waiting for the receiver to schedule a delivery. |
|
Requested wait |
Delivery of your parcel is put on pause as per the receiver's request. |
Failed attempt
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
No access |
The carrier did not have access to the delivery location. |
|
Not secure location |
The address was not suitable for delivery. |
|
Invalid address |
The address provided does not exist or could not be found. |
|
Animal interference |
An animal is guarding the delivery destination address or is obstructing access to it. |
In transit
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
At customs |
The parcel is held at customs. |
|
Released from customs |
The parcel has been cleared to continue on its way. |
|
In carrier |
The parcel is being forwarded to the first mile or next carrier or next step in delivery. |
|
Carrier processing |
The parcel is with the carrier, and currently is being processed before the next transit starts. |
|
At destination city |
The parcel has arrived at its destination city. |
|
Forwarded |
The parcel has been forwarded to next location or hub |
Pending
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
Waiting for details |
No information was received. |
Pre transit
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
Label purchased |
Label has been purchased for the parcel. |
|
Label printed |
Label has been printed for the parcel. |
|
Awaiting shipment |
Carrier awaiting parcel. |
|
No tracking information |
No tracking info is available. |
|
Origin shipment preparation |
Carrier awaiting the parcel as it is being prepared at the moment. |
Failure
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
Carrier not found |
The associated carrier could not be found. |
|
Invalid tracking code |
The tracking code provided is invalid. |
|
Carrier service error |
There is an error with the carrier. |
|
Invalid tracking information |
The tracking information provided is invalid. |
Exception
This shipment status comes with the following sub status:
|
Sub status |
Description |
|
Package disposed |
The package was thrown away/disposed of by the carrier. |
Returned
This shipment status comes with the following sub statuses:
|
Sub status |
Description |
|
Refused By Recipient |
The recipient refused the package. |
|
Return Unclaimed |
The package was returned as no one claimed it. |
|
Return By Carrier |
The package was returned by the carrier. |
Filter and/or search orders by status or sub status
There are different tabs for shipping statuses in the Shipments section to search your orders by.
To search your orders by shipment sub statuses, first, select a shipment status tab like Delivered, Pending, or Pickup ready, etc and then click on the Sub Status dropdown and you can see all the shipments sub statuses for that shipment status.
For example, if the shipment status Delivered is selected, the Sub Status dropdown shows all the sub statuses for Delivered.
Note
For more information on how to search shipments, refer to the Search for Shipments by Status, Sub Status & Filters article.
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