Add FAQs on Your Tracking Page

Overview

This article will guide you through the process of setting up a FAQs section right on a brand’s tracking page. Rush provides its clients with this feature so the customer can find answers to the questions that are most commonly asked or searched by customers. The purpose of getting this setup done is so that the customers can get their basic queries answered without constantly having to ask for customer support.

Supported theme

Modern

Step-by-step guide

To configure the FAQ on the custom tracking page, follow these steps:

1. Select Apps from the navigation sidebar on the left.
   

2. From the list of installed apps, select the Rush app.

3. Select the Tracking page from the left navigation sidebar.
   

4. If you already have the Modern theme set up, click the Customize button and locate the FAQ section. If you have some other theme set up, follow the steps below:

   1. Click on the Pick another button. A dialog box will appear on the screen.
      
   2. Select the Modern theme. Choose the Dark or Light version of the theme based upon your preference. Hit the Select button.
5. To set up FAQs, click the Enable button.
   

6. Once done, following two options will appear:

   1. Link to another page: In this field, enter the link to the external page where the FAQs are kept regarding orders and shipments. The customers will be redirected to this link.
      
   2. Custom Content: Using this option, the brands/business owners can set up their own FAQ section with questions and answers visible right on the custom tracking page using Rush. You won’t need to maintain FAQs on an external web page.
      
      
      That’s it.

Confirmation

After building the FAQ section as per the instructions provided, it will then be visible on your custom tracking page like shown below:

Contact us

Feel free to contact us for queries or feedback. We’ll be happy to help.